About members
If you enter three (your name, email address password) on the member registration screen, check the contents, you can register as a member if you click the [Registration] button. After completion of registration, you will receive a registration content for your registered e-mail address. Membership registration is free and no admission fee and annual fee are required.
Tap here to signup
If you want to change your customer information such as address, phone number, password, etc., please log in and click "Edit address" on "My Page".
My page is here
If you forget your password when you register a member, you may be able to re-issue the password from the following screen.
If you enter and send your registered email address and a temporary password, you will be sent a message containing the URL of the page for changing your password.
Please go to the URL listed and change your password.
Password reissuance here
If you wish to unsubscribe from membership registrationContact formPlease apply at . It will be canceled by our staff.
※ After cancellation, you can not check the order history.
※ If there is a product that you are currently ordering, please cancel after receiving the product.
About sales
The selling price is the amount that is displayed on the page (display price = consumption tax).
Discounted prices will be applied when discount is available for sale on sale or coupons.
Coupon use
If you want to use a discount coupon, please enter your coupon code and press the "Adapt" button to adjust to the shopping cart purchase procedure screen.
*Coupons are due for use.
[Coupon Usage Flow] Cart is put into the cart, go to the purchase procedure screen, then type in the input column of the coupon code and then press the 'Adaptive' button.
About payment method
You will withdraw from your account based on the membership agreement of the customer card.
You can use the following credit cards:
Card companies you can use:
Visa, Mastercard, JCB, American Express
For more information, please contact the credit card company.
This is a payment method from an Amazon account.
If you do not have an account, you will not be able to use it. The payment screen will be redirecting to Amazon's page for payment.
For more information, please see here.
https://pay.amazon.co.jp/using-amazon-pay
This will be the payment method from the payback account.
If you do not have a count, you will not be able to use the count.
The payment screen will be redirecting to the paypal page.
For more information, please refer to this.
hhttps://www.paypal.com/jp/webapps/mpp/personal/how-paypal-works
On the payment method selection screen of the settlement screen, select either a ginker card, a support treasure, or a welcome support. If you select a Ginkgo card, enter the CADII number at the time of card information and registration. After entering the security code, payment is complete.
If you choose a support treasure, a fine-focused support, please scan the displayed QR code. And if you enter a PIN, the settlement is complete.
Shop Pay, Apple Pay and Google Pay are supported.
About delivery of goods
[In Japan]
We have received orders from customers in Yamato Transport or part of the Sagawa Express service. You may not be able to select a carrier by the customer.
The postage is 600 yen (tax included) uniformly nationwide.
◎ If the purchase amount is 5,000 yen or more, we will deliver it with free shipping.
* Additional shipping costs may be charged for remote islands and some areas.
Consumption tax for postage Other treatment remarks
This price includes consumption tax.
【Non-delivery area】
Delivery may not be possible in some areas such as Okinawa Prefecture and remote islands. In addition, orders placed in regions that are judged not to be deliverable by the shipping company may be canceled even after the sales contract has been concluded.
If there is a possibility that it is applicable, please contact us in advance.
[About shipment to overseas (OVERSEAS)]
For overseas shipments, we use only international courier services (DHL), which are easy to control quality by complete delivery by one company, and do not support other delivery methods.
All packages will be shipped by cargo.
As an exception, only products with a weight of up to 600 g for the Asian area can use international e-packets (small packages with writing and airmail).
It is shipped from a post office in Japan, and the purchased goods are delivered to the postal service in your country.
There are variations in the delivery quality of each country, so if you can trust the postal service in your home country, please use it.
If there is a problem with the delivery, we cannot guarantee it.
■Payment amount
Display amount including consumption tax + postage
■Supported areas
The target countries that can be specified as destinations are as follows: (As of March 31, 2021)
Asia
China、Hong Kong、Taiwan、South Korea、Macau、Malaysia、Indonesia、Philippines、Singapole、Thailand、Thailand
Europe
Austria、Belgium、Denmark、Spain、Finland、France、United Kingdom、Greece、Ireland、Italy、Luxembourg、Netherlands、Norway、Portugal、Sweden、Czech、Hungary、Bulgaria、Poland、Romania
North America
United states of America、Canada、Mexico
Oceania
Australia、new Zealand
■Postage and delivery days
DHL Express
| Shipping | Purchase amount | ||
| Asia | 2,500 yen | Free shipping over 25,000 yen | 3～5 Working Days |
| Europe | 3,000 yen | Free shipping over 30,000 yen | 5～7 Working Days |
| North America | 3,000 yen | Free shipping over 30,000 yen | 5～7 Working Days |
| Oceania | 3,000 yen | Free shipping over 30,000 yen | 5～7 Working Days |
| Shipping | Purchase amount | ||
| Asia | 1,000 yen | Free shipping over 20,000 yen ※Weight up to 600g (*About 10 socks only, 2 leggings only) |
10～14 Working Days |
As usual, please enter your address in English.
If the default input field does not meet the address standards or requires annotations, please fill in the address in the remarks field again.
We will not be liable for any trouble if there is a mis-entry or error in the address of the destination address.
■Cautions
Customs duties, import taxes, and customs fees may be imposed on the purchased products at the time of customs in the destination country.
At that time, it will be borne by the recipient, so please pay DHL directly at the time of delivery.
Please note that tax and access fee policies vary from country to country and cannot be undersed by us.
Please note that if you refuse to receive a parcel due to import taxes or duties, you will be fully responsible for the transportation price, return costs, customs fees, and fees.
■Check delivery status
Please check the DHL tracking number in the "Order confirmation email" and check the DHL page.
*After confirming the completion of the settlement, we will send it to the next business day (except for Saturdays and holidays).If you are out of the office for a long period of time due to the event, you will be informed of the scheduled shipment date.
*If the traffic is affected by bad weather, you may be able to take some time to deliver it.Please accept.
* Depending on the region, it may not be possible to be delivered to the designated time zone.
* Please note that the cancellation and modification of the product cannot be accepted.
* The day of the holiday and New Year holidays and the designated store designator are not dispatched.
About cancellation, return and exchange
You cannot cancel a product that has been ordered, or change the content of a product (change to an additional product or product).
Please make sure that there are no errors in the contents of the order, including size, color, price, quantity, etc., before completing the order.
Before shipping the product, we conduct careful checks and take all possible measures to manage merchandise, but if there are any defective goods such as dirt, dirt, and other goods, we will immediately exchange them with good goods.
If you find a product that is different from your order, or if you find a defect, you can receive a return or a replacement with the service charge and fees.Please contact within 7 days after arrival of the product.
I think there are a lot of uncertainty about this, so please ask our company for more information. Please contact us by email, so please contact us in a way that is convenient for you.
[Contact us]
info@bonnemine.co.jp
The return exchange is provided only in the case of disarmorable and goods differences.(Please note that the cancellation will not be accepted in principle.))
I apologize for your sincerity, but you may not be able to accept returns or exchange.Please be careful.
* One example
(1) Those past one week after the arrival of the goods
-Those who have opened the new article.
-Wearing and use of new products
(i) Those whose conditions have been different from the previous ones
SALE Pricing Products
-The fees and fees for the return and exchange of the customer will be borne by the customer.
Shipping charges will be borne by the store at the time of refund, such as "defective goods" or "products that are different from your order" and accompanying the return and exchange of goods.
Please note that the shipping charge associated with the return and exchange of the goods returned by the customer, such as "Different from Image", will be a burden on the customer.
In the case of card payment, the payment will be canceled or the payment amount will be changed to the card company. If the card is withdrawn from the card company, the refund may be "refund the month after the month of withdrawal, or refund the month after the next month".
After ordering, if there is no notification such as cancellation and we can not deliver the item due to refusal of receipt or long absence, we will refund after deducting the following handling fee for delivery.
In our shop, if the item is returned due to refusal of receipt, storage expiration of the shipping company, etc. without a justifiable reason, we will charge the following fee.
・ Round-trip shipping fee
・ Return handling fee
Please note that the refund will be made after deducting the above amount.
Contact Us
Business hours: Weekdays 11: 00-18: 00
We accept orders 24 hours a day, 365 days a year. On Saturdays, Sundays and public holidays, all operations such as replying to inquiries and shipping products will be closed.
Click here for inquiry form