Are the registered e-mail address and password entered correctly?

Both must be entered in single-byte alphanumeric characters.

If you have forgotten your passwordLogin screenIf you have forgotten your password, please reissue your password.

If you have completed membership registration or received an order, we will send you a completion email immediately after completing the procedure.

If the email does not arrive, the email delivery may be delayed or the registered email address may be incorrect.

If you have registered as a member, please check your registered e-mail address from My Page after logging in.

In addition, the following cases are also possible, so please check.

It is treated as junk mail due to the junk mail setting.

I have been receiving a specified domain and cannot receive emails from "info@bonnemine.co.jp"

E-mail address specified reception has been received
I can't receive emails from "info@bonnemine.co.jp"

Insufficient mailbox space

Once you've placed your order, you'll receive an email confirming your order at your registered email address.
In addition, if you have registered as a member, you can check the contents of your order from My Page after logging in.

You may not be able to modify, add or cancel the order of your order due to customer's convenience after the order procedure has been completed.

If you register the Web Push notification for restock notification, you will receive the Web Push notification.

* IPhone devices are not supported.

Only time can be specified. We apologize for the inconvenience, but currently we cannot specify the date. The time can only be specified in the morning or from 18:00 to 21:00. At the time of purchaseIn the cartPlease describe in "Add order memo".

The products will be sent to the next three business days (excluding Saturdays and holidays) from the date of order of purchase.The number of days between products can vary.I will send you as short as possible.

*Please note that the shipping service is not available on Saturdays, holidays, GW, Obon, and New Year holidays.

* We are not responsible for the delay of delivery due to traffic conditions, weather conditions, and other things.Please accept.

Guide MePlease check "About Shipping"

In some areas, such as Okinawa Prefecture and remote islands, it may not be available for delivery.

Your order may also be cancelled even after the sales contract has been reached, even if the order is deemed to be non-deliverable by the delivery company.In this case, the cancellation procedure will be made, and the charge for the goods and the shipping charge will be refunded.

If this is the case, please contact us in advance.

Currently, only simplified gift wrapping is available, but it is available for free.At the time of purchaseCartPlease describe in the "Add order notes" section in "Add order notes."*Please note that large-sized goods such as cushions are currently incapable of being available.